I have been charged twice

[Leannsharrocks]

I have been charged twice and it says I'm in credit by 126.03

[Mark39]

Charged twice? Or did you make a manual payment?

The credit will be used against your next bill, or if you ask them Sky will refund it to your bank account within 5 days. We can ask Sky's messaging team to contact you (tomorrow) here so that you can request it via a private online chat, if you wish?

[caesarome]

---

@Leannsharrocks wrote:

it says I'm in credit by 126.03

---

Do you make a manual payment when there was no need to ?

[Leannsharrocks]

It said direct debit but I made a manual payment but the direct debt isn't showing as came out on my bank?

[caesarome]

---

@Leannsharrocks wrote:

I made a manual payment but the direct debt isn't showing as came out on my bank?

---

That is why you are in a credit as there was no need to make a manual payment. 

Your bank account should update to show that the payment has been taken in the next day or so.

[Leannsharrocks]

So how do I get back the payment that I made then?

[caesarome]

---

@Mark39 wrote:

The credit will be used against your next bill, or if you ask them Sky will refund it to your bank account within 5 days. We can ask Sky's messaging team to contact you (tomorrow) here so that you can request it via a private online chat, if you wish?

---