Discussion topic: I cant pay for my boardband

This message was authored by: Nadja+kwiatkowska · ‎29 Jan 2023

I am logging into my account and when i go to billing it says there has been a problem and when i go on orders thwre are no orders there. Its like i never ordered nothing and as if i dont have a boardband plan with you guys. I am trying to pay my bill but nothing is coming up i cant see my plan.

This message was authored by: SKY1992bf · ‎29 Jan 2023

@Nadja+kwiatkowska Are you returning to sky after more than 12 months away? Or do you have a tv account as well

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: caesarome · ‎29 Jan 2023

We are customers here so you are not talking to Sky so how do you usually pay your bill have you got a card payment or a direct debit set up ?

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This message was authored by: Nadja+kwiatkowska · ‎29 Jan 2023

I have set up a internet with them a two months ago now and when i log into my account i dont see nothing i dont see the boardband plan

This message was authored by: SKY1992bf · ‎29 Jan 2023

@Nadja+kwiatkowska Do you have sky tv?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Nadja+kwiatkowska · ‎29 Jan 2023

I have set up direct debt and i missed a payment

and i wanted to log in and pay online but i dont have a option cause i cannot see the plan it says i have no orders

This message was authored by: caesarome · ‎29 Jan 2023

@Nadja+kwiatkowska wrote:

I have set up direct debt and i missed a payment

If you missed a payment and the direct debit wasn't taken then Sky will try again 10 days later so you don't need to make the payment yourself or are you saying your broadband has been suspended ?

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Discussion topic: I cant pay for my boardband

I cant pay for my boardband

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