I cancelled my sky and they owe me money… how do I get it back?

[Feexx1]

I cancelled my sky and they owe me money… how do I get it back?

[Daniel0210]

@Feexx1 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

[Feexx1]

Hi thanks for replying this is showing as a credit it was taken about 5 weeks ago from my account - can you help me get it back please:) 

[Daniel0210 · Accepted solution]

@Feexx1 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Feexx1 an invite to chat.

[CazzieBee]

I've been trying now for 8 weeks to get my money back from sky. Repeatedly told it will take 3-5 days but never arrives. 

[Daniel0210]

@CazzieBee 
If your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[caesarome]

@CazzieBee 

If you look at your last Sky bill is there a credit on it ?

[CazzieBee]

Payment method was not cancelled by me.

I've been told on the phone repeatedly that they have raised the form to get the money paid.

[CazzieBee]

Yes, there's been a credit on my bill since December but they won't pay it to me.

[Daniel0210]

@CazzieBee 

Post deleted. Our posts crossed.

[Daniel0210]

@CazzieBee 

To see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[CazzieBee]

Thanks for that. 

We shall see... I've not found anyone helpful at Sky thus far. Very glad I am no longer a customer. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent CazzieBee  an invite to chat.

[CazzieBee]

Please can you send me another invite to chat?