Discussion topic: I cancelled my sky and they owe me money… how do I get it back?
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01 Aug 2024 03:18 PM
I cancelled my sky and they owe me money… how do I get it back?
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01 Aug 2024 03:49 PM
Posted by a Superuser, not a Sky employee. Find out more@Feexx1
I’ve escalated your post to Sky and their Messaging Team should contact you later.
You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM