Cancelling hayu as still being charged even tho iv left sky

[Emma7819]

Hi left sky a couple of months ago and still being charged for hayu ,

obviously can't go onto my sky on the tv ,as no longer have it , and when I sign into my sky account doesn't give me a option to cancel hayu  ,I think hayu have been really sneaky with this as u assume you sign up to it through sky it will be cancelled when sky is ! just like Netflix ,Started charging me full wack again even tho iv had Netflix for yrs because I'd merged it through my sky I was then made into a new customer having to pay the new customer amount when I left sky 😬💀 quite annoyed as really can't find a way to cancel and going to the hayu website to try and send a message constantly comes up with answers that aren't revelant ! Plus to take the mick even more I'm paying for something I can't watch as I have to have sky to watch it ! someone please help ! 😬😀

[Hayuissue]

I joined the community page to get this answer on cancelling hayu subscription. In fact I had no choice because Sky were too lazy to employ people to answer my questions. And guess what? 20 minutes later I find this thread asking the same question as me and there were no answers. So if you're reading this clearly the only way is to call Sky if they answer!

[caesarome]

@Hayuissue @Emma7819 

For Sky Stream puck or Sky Q - Press Home on your Sky remote, then select My Sky at the bottom of the screen.
You’ll then see a screen with your purchases. Select Your products. You’ll then be asked to enter your Sky TV PIN number.

Then follow the prompts to cancel.

In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.