How do I get my credit back after closing my account

[rich133133]

Hi, my broadband account is closed and in credit, how do I get this credit back, its been over a month now.

[caesarome]

@rich133133 

I take it you are not a Sky TV customer ?

[rich133133]

Yes I am.

[caesarome]

That credit will be used against your next TV bill or would you rather it be refunded ?

[rich133133]

HI, I would rather it be refunded

[caesarome]

@rich133133 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @rich133133.

[rich133133]

Hi, I was just wondering how long it take to receive credit back? As its been about 2 weeks now.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.