How do I change my email address on Sky I’d?

[Jimothy18]

I'm trying to change my email address associated with my sky id, but whenever I do in the My Sky app when editing My details it says Error, Try again! Does anyone one have any other ideas on how to do this please?

[GD1]

@Jimothy18  You can change it here https://www.sky.com/myaccount/my-details

[caesarome]

One thing to point out is that you can't change it to a Sky email address bit apart from that it can be anything else.

[Jimothy18]

Thanks guys,  I clicked the link, then logged in with my current details,  edited my existing email address, typed in both boxes with the new one (not a Sky a email address) and still get the Error message, tried several times, but it's the same. Any other suggestions please?

[caesarome]

@Jimothy18 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Jimothy18.

[Lisa-P1987]

Update – We are still looking to help you Jimothy18. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Lindas-Sky]

sent an invite to Jimothy18

Yes that’s great for Jimothy18; but what about the rest of us reading this thread that are having the same issue?

[caesarome]

@Lindas-Sky 

Most people that find a post like this that have a similar issue post on here saying that they also need help so feel free to let us know what is happening.

[Lindas-Sky]

caesarome 

My issue is Exactly the same as mentioned in the first post by Jimothy18

>>I'm trying to change my email address associated with my sky id, but whenever I do in the My Sky app when editing My details it says Error, Try again! Does anyone one have any other ideas on how to do this please?<<

[caesarome]

@Lindas-Sky 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lindas-Sky]

Thank you Caesarome

[Lisa-P1987]

Thanks for escalating, as this would require a specific system which our community chat team doesn't have access to, the customer will need to call in to speak to our specialist Sky ID team who can sort the email associated with the Sky Id 🙂

[Lindas-Sky]

OK thanks Lisa, I'll consider phoning them, because my Sky ID is an old BigFoot-email, and BigFoot have now terminated, so I’m thinking if someone at Sky decided to email me using the BigFoot iD address I would not receive the message.

[SAlexanderL]

Getting the same problem as this, how can this be resolved??