Help with bill

[Stacilou]

My bill is over due I'm needing extension until can pay

[Mark39]

i'm afraid Sky don't do bill extensions.

[Daniel0210]

@Stacilou 

Sky don't do extensions. The billing process is as follows:-

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so don’t be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[MarkGoldsmith]

Also asking for help once a bill is already overdue won't get you anywhere. The best Sky would likely do is be willing to remove add-ons from your account or move you down to cheaper tiers but you would need to ask them this before your bill is due ( and any changes would take affect the following month anyway).

With your bill being overdue Sky will charge late fees and likely look to restrict your service soon.