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Discussion topic: I'm late paying and need an extension

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This message was authored by Abc4 This message was authored by: Abc4

I'm late paying and need an extension

I'm 2 weeks late need extension to next bill date and need moved over to social tariff
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This message was authored by Mark39 This message was authored by: Mark39

Re: I'm late paying and need an extension

Posted by a Superuser, not a Sky employee. Find out more

Soy don't do extensions or promises to pay.

 

See here for details about Sky's social tariffs. If you're eligible, call to switch.

https://www.sky.com/help/articles/sky-social-tariff

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I'm late paying and need an extension

Posted by a Superuser, not a Sky employee. Find out more

@Abc4 

Sky don't do extensions. The billing process is as follows:-

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so don’t be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

 

I don't think you can move to the social tariff whilst in arrears?

This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff
The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan.
Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.
If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The social tariff lasts 18 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I'm late paying and need an extension

Posted by a Superuser, not a Sky employee. Find out more

@Abc4 wrote:
I'm 2 weeks late need extension to next bill date and need moved over to social tariff

In addition to @Mark39 's point, it's really no good waiting until your bill is overdue before contacting Sky as from this point it is too late and your services will likely be restricted.

 

If you will be unable to pay bills you need to be proactive and phone Sky before the bill is due to discuss any options they may be able to provide.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


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