HOW TO GIVE 31 DAYS NOTICE TO CANCEL TNT SPORTS SUBSCRIPTION?

[Philtom]

I just subscribed to TNT Sports for a Month to watch the Autumn Rugby Series and have been trying to give the requiredd 31 Days Notice to cancel the subscription.

Sky website not allowing me to give trhe required notice.

Help

[SKY1992bf · Accepted solution]

@Philtom Your not talking directly with Sky, this is a customer helps customer forum only with no account access,you can’t cancel/downgrade online I’m afraid

if you wish to cancel/downgrade choose an option on the link below (which includes a message service - not available in ROI) (just click on yes I need more help)

https://www.sky.com/help/articles/cancel-sky-tv#M1014

Note that if your within a minimum term (most Sky contracts have a minimum term of 18/24 months) for the service you wish to cancel you may not be able to

Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband

Additional information on Broadband: If you are changing to Virgin or cancelling broadband totally you'll have to contact Sky This link should help

https://www.sky.com/help/articles/cancel-sky-broadband#M1014


If you are changing to another ISP who uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf

If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option

for reference cancellations are only confirmed once you have written email confirmation, also remember that if you are cancelling sky q or stream (where stream was ordered on or after 23/02/23) completely all equipment will need returning so make sure when sending back you obtain and keep very safe and indefinitely proof of postage, also note that billing continues as normal right upto and including last day of notice period and must be paid, any overpayment for days beyond termination date will be refunded within six weeks of termination date or you can call sky and they will refund within 3-5 working days once the credit is showing on your sky account

apparently best times to call are first thing in the morning 7am or last thing at night 9pm

[RL11]

They seem to have really hidden how to do this!

I've done the same, to watch Rugby today but their steps to cancel (using TV) do not work. I've tried Chat and that doesn't work - actually ends up sending me to this forum. Calling takes me to entering my mobile number for a call back.

I'm going to try again later or tomorrow:

Call a Sky expert:

Calls to Sky contact centres are inclusive for Sky Mobile and Sky Talk customers. If you're not with Sky Mobile or Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don't have a calls package, charges may apply so check your provider's tariff guide.

[Removed]

Moderator notes: Removed phone number

[Daniel0210]

@Philtom 

You can try here

https://www.sky.com/mysky/tv/tv-packs 

My understanding is it depends on who you pay for the subscription. If you can't do it via that link you will have to contact whoever you pay for it, so if you pay through Sky you'll need to call and give 31 days notice. If you pay TNT direct you need to contact them.

[RL11]

I signed up today. Couldn't find any way to cancel online. Followed step by step instructions to cancel via TV. Didn't work! [Removed] and they cancelled with no attempt to talk me out of it. I still have access to TNT Sports until 2nd December. No charge!

Moderator notes: Removed phone number

[RL11]

I've posted what I did to this post and another and neither have shown up. Is it because I gave a solution?!

[Daniel0210]

@RL11 

You aren't permitted to include phone numbers on posts except the 150 number. 

[RL11]

Here is my reply with no numbers!

Posting again;

I rang a phone number - I couldn't post what number using numbers as digits or words!!!

Spoke to a very pleasant lady who organised cancelling my subscription - without trying to get me to stay with it

I still have access to TNT until 2nd December and at no cost to me - not sure if that was because I rang the day I took it out or because she was particularly nice

Can I spread the number across different messages? Seems ridiculous that I can't give out a Sky help number!

[RL11]

Can the person removing my replies please explain my it is not permitted to give out a Sky helpine number???????????

[RL11]

Can I post a link to the number I rang?

[Daniel0210]

@RL11 

Post 2 already has a link to a number. 

[RL11]

Err... no it doesn't!

[Daniel0210]

@RL11 

Yes it does. I've just gone into the first link in the post from @SKY1992bf and there's a UK number there. 

[RL11]

I only see these options;

None of which relate to cancelling TNT Sports

[Daniel0210]

@RL11 

Click on No I still need help 

then Sky  Q

then Contact Us

then Call us