I bought a iPhone 15 Plus 256gb, next day delivery. When the phone didnt arrive i gave sky a call, whilst on that call i asked how much in total the phone was and it was £900 which was far more than anywhere else so i cancelled the order.
A couple of days later the phone arrived anyway, so i considered keeping it but ultimaly returned it within the cooling off period.
I then recived an email saying they sent the item by mistake and if i could return it to them which i had anyway. I was told by Customer service that that was a frudulent email and to ignore it, but upon checking my account there were two iPhone 15 plus's on the account, samer agreemnent number but one was a monthly cost of £25 and the other was £0.
Now im left with one on my account for £25 per month which i returned over a month ago and noone can give me a straight or definitive answer and im having to pay for something i do not have.
ive raised this complaint but havent heard back from anyone in over a month!!!
Ive spend 10s of thousands with sky on devices and never had a problem, but this has been so badly handled by them imn at the end of my tether
