Discussion topic: HELP.!! Can not cancel my package apparently.
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Message posted on 24 Sep 2024 06:43 PM
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HELP.!! Can not cancel my package apparently.
So I've been signed off work by my doctor and have a sick note.
I contacted sky via the 'chat' department trying to cancel because I just can't afford the £90'odd they've been taking firbthe last 4 years and apparently I can only cancel the broadband and talk but I have no choice with the TV side and I MUST jeep paying for that till the contract ends..
Even this I can not afford so where do I stand ?
Surely I am in my rights to cancel everything ? I understand there will be a fee but to force me to remain is not right.
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Message posted on 24 Sep 2024 06:45 PM
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Re: HELP.!! Can not cancel my package apparently.
No. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 24 Sep 2024 07:26 PM
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Re: HELP.!! Can not cancel my package apparently.
@Pauly81 wrote:Surely I am in my rights to cancel everything ? I understand there will be a fee but to force me to remain is not right.
The terms you agreed say:
"Your Sky Q subscription package has a minimum term (usually 12, 18 or 24 months) and you cannot
cancel your subscription during the minimum term unless you have a contractual right to do so."
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