0

Discussion topic: HELP.!! Can not cancel my package apparently.

Reply
This message was authored by Pauly81 This message was authored by: Pauly81

HELP.!! Can not cancel my package apparently.

So I've been signed off work by my doctor and have a sick note.

 

I contacted sky via the 'chat' department trying to cancel because I just can't afford the £90'odd they've been taking firbthe last 4 years and apparently I can only cancel the broadband and talk but I have no choice with the TV side and I MUST jeep paying for that till the contract ends..

 

Even this I can not afford so where do I stand ? 

Surely I am in my rights to cancel everything ? I understand there will be a fee but to force me to remain is not right.

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: HELP.!! Can not cancel my package apparently.

Posted by a Superuser, not a Sky employee. Find out more

@Pauly81 

No. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: HELP.!! Can not cancel my package apparently.

Posted by a Superuser, not a Sky employee. Find out more

@Pauly81 wrote:

Surely I am in my rights to cancel everything ? I understand there will be a fee but to force me to remain is not right.


The terms you agreed say:

"Your Sky Q subscription package has a minimum term (usually 12, 18 or 24 months) and you cannot
cancel your subscription during the minimum term unless you have a contractual right to do so."

I am just another Sky customer and my views are my own
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion