Final Bill Credit Refund

[Cassietpk]

I cancelled back in October and there's a credit sat on my account. I haven't touched the direct debit either. I don't understand why I have to chase this to be refunded but here we are. Please can someone help? 

[lettice]

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Cassietpk]

Thank you ☺️ 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Cassietpk.