Credit £33.50

[jean+Burns]

I am in Credit £33.50 off my old tv package can you use it to pay towards my mobile handset bill.

                                                                                                                                                                               Jean

[Daniel0210]

@jean+Burns 

No, it can't be transferred to another account. If you're no longer a TV subscriber we can help you get it refunded quicker than the normal 6 weeks though. Let us know on this thread. 

[jean+Burns]

Thank you Daniel. I would take you up on your offer.

                                                                                             All the best

                                                                                                                  Jean

[Daniel0210]

@jean+Burns 
I’ve escalated your post to Sky and their Messaging Team should contact you later or probably tomorrow now.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.