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Discussion topic: FREE Sky rewards

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This message was authored by: DJP8128

FREE Sky rewards

I've sent this message to sky but as per usual haven't heard a word back.

Has anyone else encountered this  ? It was supposed to be a " FREE " Gift because of over billing or being a loyal customer ( previously ) on sky mobile..

In regards to your offer of a Samsung tab S11 in the form of compensation, I would like to know why I have to pay an upfront cost.

This doesn't represent a " Gift " as I have to pay out an initial cost.
Also, I had to go through a credit check !!.. Why as there wasn't any contractual agreement of any kind ?
 
I therefore haven't answered any of your phone calls since, as I don't want to go through the same rubbish again.
 
This was definitely not a free gift.
 
Regards.
 
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This message was authored by: SKY1992bf

Re: FREE Sky rewards

Posted by a Superuser, not a Sky employee. Find out more

@DJP8128  How was this free offer made to you? Did you receive a phone call from someone saying they were with sky

 

if you did receive a phone call without initially contacting sky yourself first it's highly likely to be fraudsters trying to obtain enough information to hack your account 

 

did you give out any personal information such as passwords etc


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: Mark39

Re: FREE Sky rewards

Posted by a Superuser, not a Sky employee. Find out more

@DJP8128 almost certainly this wasn't Sky. Sounds like someone trying to scam you.

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This message was authored by: DJP8128

Re: FREE Sky rewards

Many thanks for all the replies.

The initial contact was via email, and not a phone call. Normally I bin the emails from sky, but as this one was from sky mobile, I opened it.

No passwords were exchanged and I forwarded the email onto sky, but as per usual no response.

Hopefully I've attached the email, so if anyone else gets one, you'll know.. I've obviously blurred out my name, in case.

Screenshot_20260331-114718.png

This message was authored by: GD1

Re: FREE Sky rewards

Posted by a Superuser, not a Sky employee. Find out more

@DJP8128  It's not clear from the image (which has been removed as it contains personal details) but is there a link on that email for you to accept the offer?  have they used your name?

 

It's unlikely Sky would send such a freebie.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: SKY1992bf

Re: FREE Sky rewards

Posted by a Superuser, not a Sky employee. Find out more

@GD1  That image needs to be removed I can see personal information as in email address of recipient 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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This message was authored by: DJP8128

Re: FREE Sky rewards

Yes, my name was on it, and obviously the original email goes on longer.

The more sky ignore my complaint to them, the more convinced this a clever scam, even though all the correct sky details were there, not my old account number, or phone number, which did raise a red flag, because they'd still have that in their files.

But hopefully no one has fallen for this....

Screenshot_20260331-120143.png

This message was authored by: SKY1992bf

Re: FREE Sky rewards

Posted by a Superuser, not a Sky employee. Find out more

@DJP8128  I've asked for the first image to be removed as contains your personal email address 

 

note we are mainly a customer helps customer forum and all information posted is publicly viewable 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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This message was authored by: DJP8128

Re: FREE Sky rewards

In reply to SKY1992bf , The email address of the recipient is where the email was forwarded to !!

Who, hasn't replied...

This message was authored by: SKY1992bf

Re: FREE Sky rewards

Posted by a Superuser, not a Sky employee. Find out more

@DJP8128 wrote:

In reply to SKY1992bf , The email address of the recipient is where the email was forwarded to !!

Who, hasn't replied...


@DJP8128  the fact it wasn't your address is irrelevant a persons email address was publicly viewable 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by: daveNOS

Re: FREE Sky rewards

Posted by a Superuser, not a Sky employee. Find out more

@DJP8128 In my opinion its a fake email with a ludicrous offer, Sky are not going to give you a £1000+ tablet free for any reason.

This message was authored by: GD1

Re: FREE Sky rewards

Posted by a Superuser, not a Sky employee. Find out more

@DJP8128  I agree with @daveNOS  don't be suprised if you suddenly receive this in the post.

 

Have you ensured you've changed your Sky account password as per the guidance here https://www.sky.com/help/articles/account-takeover

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: DJP8128

Re: FREE Sky rewards

Yes, all passwords etc have been changed..

This message was authored by: MarkGoldsmith

Re: FREE Sky rewards

Posted by a Superuser, not a Sky employee. Find out more

@DJP8128 wrote:

Yes, my name was on it, and obviously the original email goes on longer.

The more sky ignore my complaint to them, the more convinced this a clever scam, even though all the correct sky details were there, not my old account number, or phone number, which did raise a red flag, because they'd still have that in their files.

But hopefully no one has fallen for this....

Screenshot_20260331-120143.png


Another good indicator its a fake email, is in the small print at the bottom its references the year as 2024. Whilst its possible emails sent in early January may happen to contain the previous year's date, i'd be surprised if any official communications from a big company was sending out emails containing the incorrect year ( particularly with it being a couple of years out).

Sky Stream, Sky Glass Air and Sky Broadband customer

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Please mark a response as an ANSWER if it has solved your query/issue


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This message was authored by: PandJ2020

Re: FREE Sky rewards

Posted by a Superuser, not a Sky employee. Find out more

@daveNOS wrote:

@DJP8128 In my opinion its a fake email with a ludicrous offer, Sky are not going to give you a £1000+ tablet free for any reason.


The domain is not owned by Sky.   Ergo 100% scam.

I am just another Sky customer and my views are my own even if you don't like the answers
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