Equipment returned but still being requested for payment

[Daveed_P]

I cancelled my subscription in May 2024 and returned all my equipment within the allocated time.  I have a proff of posting for this.

I confimred with Sky Agent that the account was closed and there was no out standing fees.

I still receiving email and now text saying that Ive been reffered to a debtcollection service.

Please help 😕

[SKY1992bf]

@Daveed_P  Now that the debt has been passed on to debt collectors you can only deal with them 

when they contact you state that you dispute the charges and show them the proof they will then go back to sky 

[Daveed_P]

Thanks for your reply sky1992bf

Do you known if there is any way to retrieve my online chat history completed with Sky support back in May?

thanks in advance 🙂

[SKY1992bf]

@Daveed_P  I'm not sure if you will be able to retrieve it but you could submit a subject access request by signing into the link below 

Subject access request  

[Daveed_P]

I've requested that information thank you. I'll let you know how I get on 😉