Early Termination Charge from previous Provider

[Austin]

When we signed up to move our BB and TV, we're advised that we could claim any early termination charge from our old provider. How do we proceed this.

[Mark39]

Wlecome to this customer Community @Austin

All the information you need is in Sky's help guide h ere: https://www.sky.com/help/articles/switching-credit-offer 

[Daniel0210]

@Austin 

You, the customer pays the early termination fees and Sky subsequently reimburses you by way of a credit being added to your Sky account.

Sky will credit back up to £200 for broadband and up to £100 for TV. Please read below about Sky switching credit...

https://www.sky.com/help/articles/switching-credit-offer 

You must provide a copy of the bill from your previous provider where you have been charged the early termination fee and a copy of a statement showing that you have now paid it (specifically the early termination fees). You need to send this to Sky by email to [email protected]

[Austin]

Weeks later, process followed, issued escalated and still no reponse, despite promise I would get a response. Very poor customer service

[caesarome]

@Austin 

Did you send in the two required documents to the email address shown on the link posted earlier for you ?

[Austin]

Followed the process several times as advised, but the auto email response from them tells you to send all the data and info you have just sent. Being a synic I would says it's a delay in having to pay the Eearly Term charge ( just my opinion). , even after you raise a complaint.

[Mark39]

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@Austin wrote:

Followed the process several times as advised, but the auto email response from them tells you to send all the data and info you have just sent.

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That may mean that what you've sent isn't acceptable. 

[Austin]

They have it was, weeks ago.