Early Termination Charge from previous Provider

[Austin]

When we signed up to move our BB and TV, we're advised that we could claim any early termination charge from our old provider. How do we proceed this.

[Mark39]

Wlecome to this customer Community @Austin

All the information you need is in Sky's help guide h ere: https://www.sky.com/help/articles/switching-credit-offer 

[Daniel0210]

@Austin 

You, the customer pays the early termination fees and Sky subsequently reimburses you by way of a credit being added to your Sky account.

Sky will credit back up to £200 for broadband and up to £100 for TV. Please read below about Sky switching credit...

https://www.sky.com/help/articles/switching-credit-offer 

You must provide a copy of the bill from your previous provider where you have been charged the early termination fee and a copy of a statement showing that you have now paid it (specifically the early termination fees). You need to send this to Sky by email to [email protected]