Switching Credit

[Jsteer146]

Please help I'm trying to get my early termination fee back from Sky I've twice sent screenshots of my bank statement and the final bill from Virgin. I've also sent as an attachment.

I keep getting emails asking me to do the same thing again, no acknowledgement of whether it's been accepted

is there a contact number to ring?

this is so frustrating 

[caesarome]

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@Jsteer146 wrote:

I keep getting emails asking me to do the same thing again, no acknowledgement of whether it's been accepted

is there a contact number to ring?

this is so frustrating 

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Does the Virgin bill which clearly show a termination charge and your bank statement screenshot/attachment shows that you have paid that bill ?

[Jsteer146]

Yes to both

[MightyQuinn]

Hi @Jsteer146   Was the final bill from Virgin an official .pdf copy, I'm sure that 'screenshot' wouldn't be accepted.

[Jsteer146]

I scanned in the statement and bill in pdf and also sent photos of them both

[MightyQuinn]

Hi @Jsteer146   Can you not download a final bill from Virgin, rather than scan it. A scan of a bill can be counterfeited.

[Jsteer146]

I've done that for both the statement and the bill now. Hopefully this works