Discussion topic: Double payment refund

This message was authored by: Ginvile · ‎08 Jan 2025

Hello are week ago i contact your colegue about double charge of payment and i still didint receive my one payment yet could you check why or why its take to long?

This message was authored by: Daniel0210 · ‎08 Jan 2025

@Ginvile

In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

Sounds like you made an unnecessary manual payment. Is the overpayment showing as a credit on your Sky account?

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Double payment refund

Double payment refund

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