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Discussion topic: Does the One-Touch System actually work with Virgin Media

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Message posted on ‎26 Apr 2025 09:02 AM

Does the One-Touch System actually work with Virgin Media

I was told my a Sky customer services rep that the One-Touch System does work with VM, but upon looking at my VM account today, nothing has happened.    So I have now had to give 30 days notice to VM as I'm paying for both.

 

I have found this form here asking for credit, 

https://www.sky.com/help/articles/switching-credit-offer

 

But it would be better if it just worked properly in the first place.

 

Anyone from Sky able to offer any facts?

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Message posted on ‎26 Apr 2025 09:09 AM

Re: Does the One-Touch System actually work with Virgin Media

Posted by a Superuser, not a Sky employee. Find out more

We're a customer Community.  It's unlikely that Sky will respond to your post.

 

One touch switching does work with broadband and phone services. It 's not designed for tv services.

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Message posted on ‎26 Apr 2025 09:31 AM

Re: Does the One-Touch System actually work with Virgin Media

Posted by a Superuser, not a Sky employee. Find out more

@MrAndyStorey  Yes in theory it should work but only for broadband services, it doesn't apply to tv services 


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Message posted on ‎26 Apr 2025 05:01 PM - last edited: ‎26 Apr 2025 05:06 PM

Re: Does the One-Touch System actually work with Virgin Media

Posted by a Superuser, not a Sky employee. Find out more
@MrAndyStorey wrote:

 

Anyone from Sky able to offer any facts?

 

The Ofcom OTS system was expanded to bring in Virgin Broadband and the other altnet ISPs in September 2024.

 

https://www.ofcom.org.uk/phones-and-broadband/switching-provider/simpler-broadband-switching-is-here 

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This message was authored by: MrAndyStorey

Message posted on ‎26 Apr 2025 08:03 PM

Re: Does the One-Touch System actually work with Virgin Media

Thanks very much for all of your help. It is much appreciated!

 

I've opted to give VM 30 days' notice, and hopefully will claim the last 30 days using the switching credit offer. 🤞

 

Thankfully, moving my Netflix billing over to Sky was nice and simple 👍

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