Disney+ linking issue

[Minneren]

Hi, I need my code beginning: SKY-GB-DISNEY- as my subscription has not been linked to Disney+ correctly. I've contacted the Disney+ Help and they have told me I need this code so they can fix things?

[caesarome]

@Minneren 

You need to contact Sky in the first instance as per this and ask for your partner ID of which you can then give to Disney for help (under I linked the wrong email address):

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/q-tv-apps-test/articles/prob...

[DaveDrizen]

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@Minneren wrote:

Hi, I need my code beginning: SKY-GB-DISNEY- as my subscription has not been linked to Disney+ correctly. I've contacted the Disney+ Help and they have told me I need this code so they can fix things?

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I am sorry that code dose not mean any thing to us. Have a Disney + account direct with Disney. If so all need to do to activate and link to Sky is go to the Disney + app on your Sky box  and follow the instructions  using your Disney +.log in details to activate though Sky you can also activate though the my Sky app

[Minneren]

Thanks. I tried to contact Sky directly via the fantástic automated helpline and it said I should post a question here...

[Minneren]

I've already done all of this and my Sky app thinks it's all linked up correctly - however it's not and Disney+ can't find a subscription on any of my email addresses... Theyve said I need to contact Sky and get my code...

[caesarome]

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@Minneren wrote:

Theyve said I need to contact Sky and get my code...

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They might mean the partner ID as per my post.

[Minneren]

Yes, I think you're correct. I'm guessing it means another phone call... thanks for your help 👍

[DaveDrizen]

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@Minneren wrote:

I've already done all of this and my Sky app thinks it's all linked up correctly - however it's not and Disney+ can't find a subscription on any of my email addresses... Theyve said I need to contact Sky and get my code...

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What do you see on screen when try and login on the Disney app on your Sky box?

[wildgoose1993]

Did you ever solve this? I've spent hours on the phone with them both, going round in circles, being asked for IDs that the other company doesn't recognise. Losing the will to live.