Direct debit

[sarahejh]

Sky tried to take from through direct debit but it was sent back for some reason will they try again to take it my bill is due 

[Mark39]

Yes, they'll try again in 10 days. I'd suggest contacting your bank to find out why it wasn't paid the first time, so that you can avoid it happening again.

[Daniel0210 · Accepted solution]

@sarahejh 
If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

[sarahejh]

Thanks