Customer service rating

[Ajack68]

After being on to customer service and trying to get the problem fixed I was told I would be sent a text message to review the service I got from them. 

Then they came out with if I can score them 9 or above as anything under that is a bad review. 

How can any company come out with a statement like that?

[Daniel0210]

@Ajack68 

In my opinion that's likely to be a particular agents comment rather than the Sky party line. If you get the text review it as you want to. 

[Ajack68]

Thanks thought it was very strange just for someone even to ask that 

[UserSLJRS]

I was asked the exact same thing by a sky agent yesterday. They said 9 or less than a 9 would get them in terrible as that means terrible.

[Me134]

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@Ajack68 wrote:

After being on to customer service and trying to get the problem fixed I was told I would be sent a text message to review the service I got from them. 

Then they came out with if I can score them 9 or above as anything under that is a bad review. 

How can any company come out with a statement like that?

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That's the agent, not the company. I had similar myself just yesterday although this one wanted me to just tell her it was an 8 or 9 and she'd do the rest for me. When I said I'd wait for the text she got a bit upset that I wouldn't let her do it.

I think they're playing loose and fast with their instructions.