Credit refund

[Deaus]

Hi,

Also jumping on this thread as I have unpaid credit.

I left sky in Feb 2025 and my bill has been showing as in credit ever since. 

I expect I still have the payment method open as I have not cancelled any existing direct debits.

Thank you

[caesarome]

@Deaus 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[sonnymuncher]

Yes the amount is showing as a credit and my DD is still active. 

[caesarome]

@sonnymuncher 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to sonnymuncher.

[Evelina2]

Hi, how do I claim back my credit refund that is outstanding on the account after I cancelled my services? Thanks

[Daniel0210]

@Evelina2 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases they’re taking longer. If your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread if you want to do that but before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Evelina2]

Hi, yes please I would like to get that money reinsburst sooner if possible. Yes the credit is showing on my account & I still have advice direct debit, have never cancelled it. 

[Daniel0210]

@Evelina2 
We’ve been asked to wait at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@Evelina2 

Now escalated.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Evelina2.

[Hannah1431]

mine took over  12 months i cancelled in april last year and just got a message saying they were refunding me don't hold your breath 

[Daniel0210]

@Hannah1431 

As this is your first Community post you obviously didnt go through a private chat with the Messaging Team on here. Did you not call Sky to chase it up during that time? 

[caesarome]

@Hannah1431 

Had you posted on here you could have had it returned with 5 working days.