Credit refund

[Tom2512]

Hi we get havent had our credit refund yet, our last day connection was 25/1/25 so definitely over 6 weeks. Can someone help please or escalate to sky? Credit is £62.02 says it will go to next bill- we have left sky! 

Thanks 

[Daniel0210]

@Tom2512 
If your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Tom2512]

Hi @Daniel0210 thanks for getting back to me! 
yes definitely credit showing, and payment method remains active we never cancelled it was we were still charged in Feb despite contract ending 25th Jan. 

Thank you! 

[Daniel0210]

@Tom2512 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Tom2512.

[Kate1031]

Hi 

I too have credit needing to be refunded as I have left all Sky subscriptions. I paid by invoice and was advised by Sky that my last payment card would be used for the refund. However this has not happened. Can you help?

many thanks for all your help 

[caesarome]

@Kate1031 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Kate1031 an invite to chat.

[Milton2]

Hi there,Hi there,

I’m also seeking assistance with a refund for a credit on my account. I switched to a new broadband provider on Feb 25th. I returned the router and received it in return. However, I’ve noticed an additional month charge on my account and expect to refund this month, but it didn't happen. I kindly request that this charge be credited back to my bank account. My debit card is still active.

Thank you! 

[caesarome]

@Milton2 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Milton2.

[Beth109]

Hi, I'm also waiting for a refund on my account from cancelling the internet if anybody could help please?

[Daniel0210]

@Beth109 
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[caesarome]

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@Beth109 wrote:

Hi, I'm also waiting for a refund on my account from cancelling the internet if anybody could help please?

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@Beth109 

Can you confirm if you see a credit on your account ?

[Beth109]

Yes it says credit £47.71