Credit refund

[TanyaSlinger]

I have cancelled my broadband and I am in credit i want a refund into my bank 

[Daniel0210]

@TanyaSlinger 
Refunds are taking significantly longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.

[Kerry510]

Yes my account is showing as a credit and I reinstated my payment method via the MY SKY app.

[Daniel0210]

@Kerry510 

The escalation I mentioned before has restarted.

I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Kerry510]

Thank you

[elise1988]

I cancelled my sky tv 06/01/2026 haven't cancelled my DD and still haven't got my refund! Someone please help me 

[caesarome]

@elise1988 

I take it you can see the credit on your account ?

[elise1988]

Yes we cancelled just as our bill hadn't long been taken it's been saying credit since 6th Jan 

[Bob155]

Its been priorotised or escalated  several times since july keep getting told next month, 3 days or 5-7 days but still got nothing back. Recorded the last agent saying 5-7days. Agents just lie to get you off the phone

[caesarome]

---

@elise1988 wrote:

Yes we cancelled just as our bill hadn't long been taken it's been saying credit since 6th Jan 

---

@elise1988 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

@Bob155 

Do you still see a credit on your account and if you do then is your payment details in place ?

[Bob155]

I was in credit all last month returned the phone in novemeber kept getting told will receive 15th each month since then. Now changed to 0 credit on the 18th but spoke to someone yesterday who again said 5-7 days they just keep lieing

[blueg]

I'm also in the same boat.  Cancelled sky in January and still haven't received what money is owed to me.  How do I go about giving them a serious push to getting my money that owed.

[Daniel0210]

@blueg 
Refunds seem to be taking a bit longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply that it’s currently showing as a credit on your Sky account and if the payment method is still active.

[Chrisw3535]

Hi

im owed £158.53 going back to Nov 25.

any chance this could be escalated?

payment method still open but no longer a customer since Nov 25

thanks

chris w

[Daniel0210]

@Chrisw3535 
As you can see the Escalation process is back. I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014