Credit refund

[caesarome]

@Dazza557 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[Ktugay]

Hi,

My sky account is in credit, and it has been over 6 weeks since my disconnection, please can I request a repayment of my outstanding credit.

Thanks,

[caesarome]

@Ktugay 

Please see the post above yours as you need to contact Sky yourself about this as it can not be arramged via here.

[Rdh1]

I have the same issue. I have credit still on my account from August. Please can someone escalate this to help me receive a refund? Thanks!

[caesarome]

@Rdh1 

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@caesarome wrote:

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

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[Chrisw3535]

Payment method is still active.

I am owed £101.80 from December 2025 and show next bill in January 2026 a credit bill of £56.73.

Sky cancelled in November 

[Daniel0210]

@Chrisw3535 

Your duplicate thread has been removed.

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.