Credit refund

[Daniel0210]

@Hector6 

Is this credit after leaving Sky or reimbursement after returning loaned equipment?

[Hector6]

Hi Daniel,

Thanks for your prompt response. This is credit after leaving Sky. 

[Daniel0210]

@Hector6 
Refunds should take about 6 weeks from your last day of connection (but do appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If you’ve cancelled the payment method you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Hector6]

Hi Daniel,

I can confirm that it's currently showing as a credit on my Sky account and the payment method is still active as I still have my Mobile with Sky.

Thanks again. 

[Daniel0210]

@Hector6 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent  an invite to @Hector6.

[Julesx]

Hi

Apologies for jumping on this thread - I too have a credit on my account as I am no longer a Sky customer.

How do I escalate this to Sky to arrange a refund?

Thanks

[caesarome]

@Julesx 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Julesx.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future you need help with, please do not hesitate to reach out. Thanks.

[Gibbo17]

Hello,

I left sky about 6 weeks ago and I'm in credit.

Can you assist in returning this to me? Payment method should be valid still.

Thanks

Daniel 

[caesarome]

@Gibbo17 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Gibbo17.

[Ed080]

Hi can you please help me get my credit refund too

[caesarome]

@Ed080 

Can you let us know hy you have a credit on your account so is it due to an overpayment or have you left Sky ?