Credit refund

[Daniel0210]

@d181h191g 

The Escalation process is not available now until Friday 27th at 0800 so if you still need your issue escalating by then, please post in this thread again on Friday. 

[Kk567]

Hi,

I have been waiting for my cheque since September. It says 'credit: ...' then the amount. On the next bill amount, it says £0. I was told I will get a cheque but it has been 3 months? When will I get this cheque please. 

[Daniel0210]

@Kk567 

We can't say. If your payment method had still been active (used to pay Sky) refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque, usually involving a back office team, and post it to you so it’ll take longer.

[Kk567]

How long will it take because it's already been 3 months. My payment method has been removed. But the cheque is still pending for 3 months?

[Daniel0210]

@Kk567 
We are mainly customers on here so you'll need to contact Sky to discuss the delay. 

[Kk567]

Would you be able to escalate the matter like done for the other customers here please

[Daniel0210]

@Kk567 

If your credit issue has been passed to a back office team for a cheque to be raised I don't think the Messaging Team will be able to assist you. 

[Kk567]

I'm not sure it has been escalated though. I don't know anything about it apart from I was supposed to get it four months ago but haven't. Please may it be escalated. 

[Gosia1976]

Hi I'm still waiting on a credit refund after cancelling my Sky Broadband from October. How long does it usually take? Thank you

[Daniel0210]

@Gosia1976 
If your payment method is still active (used to pay Sky) refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque, usually involving a back office team, and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

[Gosia1976]

Hi, it would be great if you could help me get my money back within 3-5 days. Thanks a lot

[caesarome]

@Gosia1976 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Kk567]

Can mine be escalated the same way please. I don't know why I was ignored the first time? I could put my payment method on to get the payment to my account too. 

[caesarome]

@Kk567 

Your post has not been ignored as you received a reply from @Daniel0210 . Can you confirm if your payment method is in place because if it isn't the messaging team can not issue the refund as you will have to wait on the cheque.