Credit refund

[Anonymous]

I had an email a couple of months ago regarding a £70 refund on my account. Rang the number after checking it was legitimate and followed the instructions however still no refund received. 

[oldfella]

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@Anonymous wrote:

I had an email a couple of months ago regarding a £70 refund on my account. Rang the number after checking it was legitimate and followed the instructions however still no refund received. 

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Hi @Anonymous 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[GD1]

@Anonymous  Is there a credit showing on your account?  If so you can either call to get the credit back or we can escalate your post to be picked up by Sky Staff, but will likley be tomorrow at the earliest.

[caesarome]

@Anonymous 

It can take 3-5 working days before the refund hits your acount so when did you call that number ?

[caesarome]

Oh well, we could have helped you by getting Sky to contact you but now you will have to contact them.

Don't be put of by us saying you are not talking to Sky as while this is correct we can get Sky to contact you.