28 Sep 2024 04:53 PM
Hi
I have an old broadband account still ative on my account , this is £1.50 in credit and is stopping me from ordering any upgrades , it asks me to pay off an old bill (thats in credit) before adding anything to my account
Please could i have this old broadband account removed.
Regards
Mark
28 Sep 2024 04:58 PM
Posted by a Superuser, not a Sky employee. Find out more
@SP00K5 wrote:
Hi
I have an old broadband account still ative on my account
If this is on an old account that has been closed then you will need to setup a new one is you are planning to return to Sky.
As for the credit we can get you some help via here if you would like to get this refunded so let us know if you are happy to be contacted via here by Sky's messaging team.
28 Sep 2024 06:59 PM
Hi no this is not an old account it's my current active sky stream account, if I want to upgrade it takes me to pay my credited old broadband order that is no longer active.
Mark
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 50 minutes
New Discussion