Credit on old Broadband

[SP00K5]

Hi

I have an old broadband account still ative on my account , this is £1.50 in credit and is stopping me from ordering any upgrades , it asks me to pay off an old bill (thats in credit) before adding anything to my account

Please could i have this old broadband account removed.

Regards

Mark

[caesarome]

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@SP00K5 wrote:

Hi

I have an old broadband account still ative on my account

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If this is on an old account that has been closed then you will need to setup a new one is you are planning to return to Sky.

As for the credit we can get you some help via here if you would like to get this refunded so let us know if you are happy to be contacted via here by Sky's messaging team.

[SP00K5]

Hi no this is not an old account it's my current active sky stream account, if I want to upgrade it takes me to pay my credited old broadband order that is no longer active.

Mark