Credit compensation

[JennieC2]

I would like the amount of credit sent to my bank account as requested not to my sky account please.

[SKY1992bf]

@JennieC2  What does the compensation relate to as some types of cancellation cost cannot be credited to your bank unless you have a prior agreement with sky before the credit is applied to your account 

[JennieC2]

Compensation was for very delayed connection to fibre broadband

[Daniel0210]

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@JennieC2 wrote:

I would like the amount of credit sent to my bank account as requested not to my sky account please.

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@JennieC2 

Did you request that initially? 

You could call Sky and ask about refunding to your bank but a credit refund like that is usually credited to your 'Live' Sky account and used for future payments so don't be surprised if Sky say no.

[JennieC2]

Why do you get given a 'choice' then! 

[PandJ2020]

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@JennieC2 wrote:

Why do you get given a 'choice' then! 

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You don't, normally.

But if Sky had given you a choice give them a call and request it...