Credit

[Laurapalin]

I have £90 credit on my account. Can I withdraw this as I no longer use this service.

[Daniel0210]

@Laurapalin 

If you mean you're no longer a customer, refunds should take about six weeks from the last day of connection but posts on here suggest it's taking longer than that.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately the process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

[Toni862]

Does it happen automatically?  I have £50 credit.  

There is zero information on this situation or how to have the money refunded (No doubt intentionally) 

Surely it's not fair for them to hold on to money for 6 weeks.  

[caesarome]

@Toni862 

The post above by @Daniel0210 answers your question so do you want to be contacted via a private message tomorrow morning about this ?