Credit Refund

[caesarome]

@Amby99 

If you can let us know why there is a credit refund so overpayment, have left Sky etc) we can ask Sky;s messaging team to send you a private message via here if you would like or if you would rather call let us know.

[Amby99]

I've left sky and my account is in credit 

[caesarome]

And are you ok with being contacted via here ?

[Amby99]

That's absolutely fine

[caesarome]

@Amby99 

I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Amby99 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[mole8472]

Hi, my broadband account is in credit, can this be escalated, I'm ok with been contacted on here. Thanks in advance.

[Daniel0210]

@mole8472 

Is this after you cancelled Sky broadband? If so how long ago and is your payment method still active?

[mole8472]

Yeah, i cancelled it in mid march. The payment method will still be active.

[Daniel0210]

@mole8472 
We have to allow at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you in due course.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[mole8472]

That's great, much appreciated!

[Daniel0210]

@mole8472 

Now escalated. 

[Danmol]

I left Sky on 5 April 2025, my account shows a credit balance of £37, but no refund received so far. Direct debit still in place. Could you please have a look into? Thank you!

[caesarome]

@Danmol 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[CouchFishing]

Hello team, I have similar issue to those previously posted.  Account was closed back in March 2025 and Sky email confirmed all equipment was returned (7 March 2025).  Direct Debit is still active on my bank account with Sky.  The latest bill section has a credit balance and I would like that to be refunded. Please help escalate the case so that I can chat with someone on the credit refund. Thanks.