Credit Refund after leaving Sky

[Arbretty]

Sky knew about our switch more than 2 weeks in advance of this bill, so there's really no reason for them to have taken it. Will they be paying me back the interest I've lost on this money as well????

[Daniel0210]

@Arbretty 

Bills are generated 14 days in advance of your payment date so whilst you were still a customer so no, you won't get anything extra.

I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @yksky to chat.

[Arbretty]

Still waiting to hear from you re. my refund

[caesarome]

@Arbretty 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Arbretty to chat.

[Arbretty]

Please re-escalate me to someone else who can speed up my final bill being issued blah blah blah thank you

[Daniel0210]

@Arbretty 

A chat invite was sent to you just over an hour ago. 

[mrspalmer]

I too have cancelled sky services ended few weeks ago, and have 140 credit on my account which i would like refunded. If you could escalate this I'd be very grateful. 

[caesarome]

@mrspalmer 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @mrspalmer an invite to chat.

[Arbretty]

I've waited for the latest bill showing the credit on my account to be generated, so please escalate my request one final time so I can finally get this refunded, thank you.

[caesarome]

@Arbretty 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Arbretty]

Hello still waiting for the chat invite thank you

[SKY1992bf]

@Arbretty  You have to be patient and wait at least 48 hours for the team to get in touch but be aware a request doesn't guarantee an invite to chat will be sent that's solely at sky's discretion 

if no response in 48 hour post back and we can re escalated