Credit Refund After Leaving Sky

[CherProf]

Hi all,

Could someone advise how I can go about requesting a refund of credit on my account?

My account with Sky is now closed with no future bill payments forecast. But I now have a credit balance of approximately £53 on my account. Having searched the forums it seems it can be escalated by being put in touch with the sky team? 

Thanks in advance

[Daniel0210]

@CherProf 
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

[CherProf]

Hi, thanks for the swift reply.

The payment method is still active. I'd appreciate the help with the Messaging Team.

Thanks in advance,

[GD1]

@CherProf   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Daniel0210]

@CherProf 

I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow. 

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @CherProf.

[Sarahd84744]

Hi so I've been paying for Sky with Netflix for well over a year now but I've never been able to login 2 Netflix or the sky apps I  always get disconnected an a few times , I've also spoken to  a  few members of the sky team on the phone but thay keep trying to want me to purchase for other deals,im always  having the same problems to  login into sky, so  the only thing I am recieveing an it does work is the WiFi,I've been paying £23:99 every month  for well over a year I should only be paying £15 a month an only for WIFI;cos I can't login an plus im paying extra for my WiFi nothing to do with sky  when I shouldn't have to,PLZ MAY I HAVE A REFUND PLZ 

[Chrisee]

@Sarahd84744 Sky will not credit you for TV services you have not used unless there is a technical issue caused from their end. If you believe there is makeca formal complaint How to make a Sky complaint | Sky Help | Sky.com.

However have tou tried the steps here https://www.sky.com/help/articles/apps-on-sky-q-and-glass-netflix