Identity Theft - I have been a victim of identity and need assiance

[Donzo]

I have been the victim of an identity theft and have been unable to reach Sky via the phone. How can I contact Sky to have this stopped immediately please as this is distressing. 

@Lisa-P1987 

Please is this something you can help with as I see you have delt with similar cases before.

[Daniel0210]

@Donzo 

Please explain what's happened, in particular the connection to Sky mobile? 

[Donzo]

From the options I couldnt select "Sky" in general so had to choose an option. I don' know what aspect of Sky it relates to.

I continually monitor my credit history and saw that yesterday 2 hard credit searches were done on my account. One by Very and one by Sky. Today I received an expensive package from Very which I didn't order. After spending time with their fraud team they explained yesterday someone took credit on my account.

The next is Sky which I have been unable to speak to, to know specifically what credit was taken and to cancel it. But from my credit history yesterday is the date they contacted sky to take credit - on what service this has been taken I do not know until I speak to Sky.

[Daniel0210]

@Donzo 

Any orders showing here? 

https://www.sky.com/help/articles/track-sky-order

[Donzo]

I am not a Sky customer, so this will be a new account created in my name