Contracts and billing

[VJDur]

My contract has expired and in the past I have always discussed with an advisor ways I can keep my payments down as I am on a fixed income. However the only response I have had to my calls this time is to be put on a rolling contract. What has happened to your previously excellent service 

[Daniel0210]

@VJDur 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services. 

The best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.