@Gailcoulson
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services. Your post has two separate issues …
@Gailcoulson wrote:
I keep getting messages and emails about returning my sky equipment. On my sky it says you have received them.
Have you kept your proof of posting?
Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.
If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.
Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.
Also I'm due a refund. If you can please tell me when I will receive this. Thank you
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.
If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.
If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.
Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.
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