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Discussion topic: Compensation

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Message posted on ‎27 Oct 2024 02:03 PM

Compensation

What is the compensation for 3-4weeks and counting of intermittent/none existent service(tv/broadband). Also 11-12 hours of my life wasted talking to agents and managers.

Abosultely appalling. 

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This message was authored by: SKY1992bf

Message posted on ‎27 Oct 2024 02:09 PM

Re: Compensation

Posted by a Superuser, not a Sky employee. Find out more

@Tagbo  the link below explains everything regarding broadband compensation and when your entitled to it 

 

https://www.sky.com/help/articles/auto-compensation

 

there is no automatic right to tv compensation you would have to enquire about a possible credit for days without service once the issue is resolved 


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This message was authored by: Tagbo

Message posted on ‎27 Oct 2024 02:12 PM

Re: Compensation

Typically useless SKY response to their rubbish service. Quick to take your money though. @*+€>

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This message was authored by: Daniel0210

Message posted on ‎27 Oct 2024 02:13 PM

Re: Compensation

Posted by a Superuser, not a Sky employee. Find out more
@Tagbo wrote:

What is the compensation for 3-4weeks and counting of intermittent/none existent service(tv/broadband).

 

The auto compensation is when there is a TOTAL loss of Sky Broadband/Talk. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

 

Also 11-12 hours of my life wasted talking to agents and managers.

 

There is no compensation scheme for time lost calling Sky. 

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
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NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Tagbo

Message posted on ‎27 Oct 2024 02:15 PM

Re: Compensation

Nonsense service they provide. 

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This message was authored by: Daniel0210

Message posted on ‎27 Oct 2024 02:40 PM

Re: Compensation

Posted by a Superuser, not a Sky employee. Find out more

@Tagbo 

The auto compensation scheme is that agreed to by Ofcom in which Sky are one of a number of ISP's who participate . 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
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with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: MarkGoldsmith

Message posted on ‎27 Oct 2024 02:47 PM

Re: Compensation

Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:

@Tagbo 

The auto compensation scheme is that agreed to by Ofcom in which Sky are one of a number of ISP's who participate . 

Also worth pointing out it's a voluntary OFCOM scheme that's ISPs can sign up to - not all ISPs do and therefore some providers aren't therefore obligated to offer any compensation for a loss of service.

 

Getting something is better than nothing at all.

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This message was authored by: TimmyBGood

Message posted on ‎27 Oct 2024 03:45 PM

Re: Compensation

Posted by a Superuser, not a Sky employee. Find out more
@Tagbo wrote:

Typically useless SKY response to their rubbish service. 

The compensation scheme is overseen by Ofcom, the industry regulator, and applies to all participating ISPs.

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Message posted on ‎27 Oct 2024 04:04 PM

Re: Compensation

Posted by a Superuser, not a Sky employee. Find out more
@Tagbo wrote:

Typically useless SKY response to their rubbish service. Quick to take your money though. @*+€>

@Tagbo just so you are aware everyone that has responded to you are customer like yourself and not Sky employees


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