Compensation

[Tagbo]

What is the compensation for 3-4weeks and counting of intermittent/none existent service(tv/broadband). Also 11-12 hours of my life wasted talking to agents and managers.

Abosultely appalling. 

[SKY1992bf]

@Tagbo  the link below explains everything regarding broadband compensation and when your entitled to it 

https://www.sky.com/help/articles/auto-compensation

there is no automatic right to tv compensation you would have to enquire about a possible credit for days without service once the issue is resolved 

[Tagbo]

Typically useless SKY response to their rubbish service. Quick to take your money though. @*+€>

[Daniel0210]

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@Tagbo wrote:

What is the compensation for 3-4weeks and counting of intermittent/none existent service(tv/broadband).

The auto compensation is when there is a TOTAL loss of Sky Broadband/Talk. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

Also 11-12 hours of my life wasted talking to agents and managers.

There is no compensation scheme for time lost calling Sky. 

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[Tagbo]

Nonsense service they provide. 

[Daniel0210]

@Tagbo 

The auto compensation scheme is that agreed to by Ofcom in which Sky are one of a number of ISP's who participate . 

[MarkGoldsmith]

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@Daniel0210 wrote:

@Tagbo 

The auto compensation scheme is that agreed to by Ofcom in which Sky are one of a number of ISP's who participate . 

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Also worth pointing out it's a voluntary OFCOM scheme that's ISPs can sign up to - not all ISPs do and therefore some providers aren't therefore obligated to offer any compensation for a loss of service.

Getting something is better than nothing at all.

[TimmyBGood]

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@Tagbo wrote:

Typically useless SKY response to their rubbish service. 

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The compensation scheme is overseen by Ofcom, the industry regulator, and applies to all participating ISPs.

[Laing1]

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@Tagbo wrote:

Typically useless SKY response to their rubbish service. Quick to take your money though. @*+€>

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@Tagbo just so you are aware everyone that has responded to you are customer like yourself and not Sky employees