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Discussion topic: Compensation not received

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This message was authored by 1daveb1 This message was authored by: 1daveb1

Compensation not received

What do I do if Sky are not paying out compensation for total loss of service of my broadband after 30 days?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Compensation not received

Posted by a Superuser, not a Sky employee. Find out more

@1daveb1 
See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

It's applied 30 days after the fault has been repaired. It will come in the form of a credit appearing on your account.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
1daveb1
Topic Author
This message was authored by 1daveb1 This message was authored by: 1daveb1

Re: Compensation not received

Thanks for the reply.I had a complete outage for 7 days but it's been more than 30 days since it was fixed. I'm past the time scale of when it's due but not received it yet

This message was authored by caesarome This message was authored by: caesarome

Re: Compensation not received

Posted by a Superuser, not a Sky employee. Find out more

You will need to call Sky yourself to ask them about this seeing as it hasn't be applued to your account. 150 is the free number to use from a Sky Talk or Sky Mobile phone.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Compensation not received

Posted by a Superuser, not a Sky employee. Find out more

@1daveb1 

Just a thought, did you report your outage personally to Sky? If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
1daveb1
Topic Author
This message was authored by 1daveb1 This message was authored by: 1daveb1

Re: Compensation not received

I reported it the first day it went out and kept reporting it every day after that. Even Sky themselves have said I'm entitled to compensation when I had the outage but they're not paying what they owe me

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Compensation not received

Posted by a Superuser, not a Sky employee. Find out more

@1daveb1  Have you checked future bills to see if anything is showing on one of those 


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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Compensation not received

Posted by a Superuser, not a Sky employee. Find out more

@1daveb1 

Then if it hasn't yet been applied to your account as a credit you'll need to call Sky as advised above. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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