22 Jan 2023 08:36 AM
What do I do if Sky are not paying out compensation for total loss of service of my broadband after 30 days?
22 Jan 2023 08:38 AM
Posted by a Superuser, not a Sky employee. Find out more@1daveb1
See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation
It's applied 30 days after the fault has been repaired. It will come in the form of a credit appearing on your account.
22 Jan 2023 10:08 AM
Thanks for the reply.I had a complete outage for 7 days but it's been more than 30 days since it was fixed. I'm past the time scale of when it's due but not received it yet
22 Jan 2023 10:20 AM
Posted by a Superuser, not a Sky employee. Find out moreYou will need to call Sky yourself to ask them about this seeing as it hasn't be applued to your account. 150 is the free number to use from a Sky Talk or Sky Mobile phone.
22 Jan 2023 10:55 AM
Posted by a Superuser, not a Sky employee. Find out moreJust a thought, did you report your outage personally to Sky? If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it.
22 Jan 2023 07:53 PM
I reported it the first day it went out and kept reporting it every day after that. Even Sky themselves have said I'm entitled to compensation when I had the outage but they're not paying what they owe me
22 Jan 2023 07:55 PM
Posted by a Superuser, not a Sky employee. Find out more@1daveb1 Have you checked future bills to see if anything is showing on one of those
22 Jan 2023 07:55 PM
Posted by a Superuser, not a Sky employee. Find out moreThen if it hasn't yet been applied to your account as a credit you'll need to call Sky as advised above.
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