Chronic ashmatic

[Nicola+heap]

I am a chronic ashmatic and rely on a nebuliser. You have restricted my phone but it is essential I have my phone activated. I can pay £16 tomorrow but I really would appreciate it if you can let me have a phone able to use. 

[Daniel0210 · Accepted solution]

@Nicola+heap 
This is primarily a customer helps customer forum. You aren’t addressing Sky Customer Service agents here.

Before Sky reinstate your services you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. If you allow your arrears to remain for 56 days Sky may terminate your account.

[Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill, although this does NOT apply for a Sky Mobile restriction].

If you can’t pay it all in one go you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay.

Once your payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant especially at a weekend as the banks are closed.

Any attempt to call Sky will result in you being prompted to pay first.

[SKY1992bf]

@Nicola+heap  Unfortunately sky won't restore service until you pay in full and setup a new continuous payment method 

this applies to all customers regardless of circumstances