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Discussion topic: Charged remaining of month for broadband after cancelling

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This message was authored by ZClose This message was authored by: ZClose

Charged remaining of month for broadband after cancelling

Hi. I cancelled my sky back in January and the services ended on 15/02. This is when my sky TV and broadband ended and services stopped. I have been charged for broadband for the remainder of Febuary even though the services stopped. Will this be automatically refunded or do I have to request?

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This message was authored by caesarome This message was authored by: caesarome

Re: Charged remaining of month for broadband after cancelling

Posted by a Superuser, not a Sky employee. Find out more

It might be worth calling to make sure that your account has been cancelled.

 

Also have you returned any equipment as per this:

 

https://www.sky.com/help/articles/return-tv-broadband


Make sure you get and keep proof of posting when sending this off.

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ZClose
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This message was authored by ZClose This message was authored by: ZClose

Re: Charged remaining of month for broadband after cancelling

Yes all equipment has been returned in the packaging sent by sky.

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