@LyndseyBunn
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.
No one will / can phone you. Your Community tag name isn't linked to any Sky accounts you have so no one knows who you are.
Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.
We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.
You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.
Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
