Discussion topic: Changing Payment Method for Direct Debit Sky Payments

This message was authored by: tomking · ‎06 Sep 2024

I would like to change the bank details that are on our account. I have tried doing this on the app and on my computer but it keeps saying - 'we can't do this at this time, please try again later'

I have tried to use a debit card and a credit card but neither are working.

I am trying to get the payment so that it stops going solely out of my account and out of our joint account instead.

What would you suggest? Do I literally 'try again later' which is obviouly very annoying as this has already taken up a lot of time and should be an easy fix or am I missing something?

What would you suggest?

This message was authored by: MarkGoldsmith · ‎06 Sep 2024

If you can't change it online i'd suggest phoning Sky, as an agent should be able to change the details for you.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by: MarkGoldsmith · ‎06 Sep 2024

If you can't change it online i'd suggest phoning Sky, as an agent should be able to change the details for you.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

Urgent Notice for Sky+ users: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you’ll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content

Discussion topic: Changing Payment Method for Direct Debit Sky Payments

Changing Payment Method for Direct Debit Sky Payments

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