Changing Payment Method for Direct Debit Sky Payments

[tomking]

I would like to change the bank details that are on our account. I have tried doing this on the app and on my computer but it keeps saying - 'we can't do this at this time, please try again later'

I have tried to use a debit card and a credit card but neither are working. 

I am trying to get the payment so that it stops going solely out of my account and out of our joint account instead. 

What would you suggest? Do I literally 'try again later' which is obviouly very annoying as this has already taken up a lot of time and should be an easy fix or am I missing something? 

What would you suggest?

[MarkGoldsmith · Accepted solution]

If you can't change it online i'd suggest phoning Sky, as an agent should be able to change the details for you.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.